sbobeyPrivacy Policy

This page describes what we collect when you use sbobey and how we keep that data protected. We collect only information necessary to operate our platform, comply with regulations, and deliver our services securely. Your personal data—identity details, payment information, account history—is encrypted, compartmentalised, and never sold to third parties.

We understand that privacy concerns matter when you engage with online gaming platforms. We've structured our data handling to be transparent, compliant with regional data protection standards, and respectful of your rights. Whether you access sbobey from Jakarta, Surabaya, Bandung, Medan, or another supported region, the same privacy protections apply.

If you have questions about how we handle your data, how to request a copy of your information, or how to exercise your privacy rights, our support team is available through the in-app help centre and contact channels listed on sbobey.

Data We Collect on sbobey

When you create an account on sbobey, we collect your email address, phone number, full legal name, date of birth, and identity document information (e.g., national ID number). This data is required for Know Your Customer (KYC) verification and anti-fraud screening. We also collect information about your device—your operating system, browser type, IP address, and location (at country or city level). This helps us detect suspicious logins and prevent account takeover.

During gameplay on sbobey, we log your predictions, bets, wins, losses, and account balance changes. We record deposit and withdrawal requests, the payment method used, and the amount. We also track your login times, session duration, and which games or markets you view. None of this activity data is used for marketing purposes. It exists to support fair dispute resolution, detect problem gambling patterns, and comply with regulatory audits.

We collect optional information as well. If you contact our support team, we store your messages and our responses. If you enable push notifications on sbobey, we record your notification preferences. If you use DANA, e-wallet, mobile banking, local payment, online payment, or bank transfers to deposit, we receive confirmation data from those payment processors—transaction ID, amount, timestamp—but never store your full payment credentials on our servers.

How We Use Your Data on sbobey

We use your personal data for the following purposes. First, to verify your identity and prevent fraud—we cross-reference your information against public databases and check for duplicate or suspicious accounts. Second, to process your deposits and withdrawals—we confirm your identity matches your payment method and flag any mismatches. Third, to resolve disputes—if you dispute a transaction, we review your account history and activity logs. Fourth, to comply with regulations—we maintain records for regulatory audits, tax reporting, and anti-money-laundering investigations.

We also use your data to improve sbobey. We analyse aggregate gameplay patterns to detect technical issues, optimise game performance, and identify potential problems. We do not use your data for personalised advertising. We never sell your data to marketers, data brokers, or third parties. We may share your information with law enforcement or regulatory authorities if legally required to do so.

Third-Party Processors and Data Location

We rely on third-party processors to operate sbobey securely. Our payment processors (e-wallet, mobile banking, local payment, and bank partners) receive only the transaction data necessary to complete deposits and withdrawals. Our hosting provider stores encrypted account data on secure servers; these servers may be located outside Indonesia. Our identity verification partner (typically a specialised KYC service) receives your identity details to cross-check against public records; this data is deleted after verification. Our support helpdesk system stores your messages and our responses; these records are accessible only to our customer support team.

We have written agreements with each processor requiring them to protect your data, never share it, and delete it according to our retention schedule. We audit these arrangements regularly.

Your Rights on sbobey

You have the right to access your personal data. Contact our support team and request a data export; we will provide your account details, transaction history, and any other information we hold about you in a standard format within 30 days. You have the right to correct any inaccurate information—you can update your email, phone, or address directly in your account settings, or request our help if you cannot modify it yourself. You have the right to delete your account and request deletion of your personal data, subject to our legal retention obligations (typically 7 years for transaction records). You also have the right to withdraw consent for optional data collection—for example, you can disable push notifications or opt out of optional analytics.

If you believe we have mishandled your data or violated your privacy rights, you may file a complaint with us directly through our support team or escalate to data protection authorities in your jurisdiction. We investigate all complaints and respond within a defined timeframe.

Our sbobey Data Protection Commitments

We encrypt all data in transit using industry-standard SSL/TLS protocols. We encrypt sensitive data at rest using AES-256 encryption. We use multi-factor authentication internally to limit employee access to personal data. We conduct regular security audits and penetration testing to identify vulnerabilities. We maintain detailed logs of who accesses your data and when. We never store full payment credentials; payment processors handle this directly. Our infrastructure is firewalled, and we maintain intrusion detection systems.

We retain your account data, transaction history, and identity details for a minimum of seven years to comply with anti-money-laundering and tax regulations. After seven years, we delete this information. We retain deleted account records in backup systems for up to an additional year in case of recovery requests, then purge them permanently.

Our privacy policy applies to all users of sbobey, regardless of jurisdiction. If you access sbobey from a region with specific data protection laws (e.g., GDPR-equivalent standards), we comply with those laws where applicable. Our services are available only where permitted by local law; access and use are your responsibility. If you have concerns about how we handle your data, or if you believe our practices violate your local privacy laws, contact our support team or your regional data protection authority.

• Data security: Encrypted in transit and at rest; access restricted to authorised staff.
• Third-party processors: All bound by written data protection agreements.
• Retention: Account data retained for minimum 7 years; deleted thereafter.
• Your rights: Access, correct, delete, and withdraw consent for optional data collection.
• Complaints: File with us directly or escalate to regulatory authorities.

This privacy policy was last updated and remains in effect for all sbobey account holders. We may update it at any time; material changes will be notified to your registered email. Continued use of sbobey after a policy update constitutes acceptance of the new policy.